LoC - Life of Comfort
General Terms and Conditions
1. Scope of Application & Contracting Parties
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts regarding the rental of apartments and flats for accommodation purposes concluded between LoC-Life of Comfort GmbH (hereinafter referred to as "LoC") and third parties (the "Guest"), as well as to all additional services and deliveries provided by the aforementioned companies.
1.2 The Guest's contracting partner in Germany is LoC-Life of Comfort GmbH.
1.3 The customer's own general terms and conditions shall apply only if this has been expressly agreed upon in text form in advance.
2. Reservation / Booking
2.1 By making a reservation or booking, the Guest offers to conclude an accommodation contract. Subject to the availability of the booked apartment, the Guest shall receive a reservation or booking confirmation from LoC. Upon issuance of this confirmation, an accommodation contract is concluded between LoC and the Guest.
2.2 Offers made by LoC regarding available apartments are subject to change and are non-binding. LoC reserves the right, at its sole discretion, to decline to conclude an accommodation contract.
2.3 Insofar as the Guest has booked only a specific category within an offered property, the Guest is not entitled to receive accommodation services in a specific, designated apartment or unit. LoC reserves the right to impose industry-standard restrictions, such as minimum stay requirements, booking guarantees, or advance payments for specific travel dates.
3. Cancellation Periods / Withdrawal by the Customer / Non-Utilization of Services
3.1 A reservation shall be deemed unconditional only upon receipt of payment from the Guest to LoC. Such reservations may be cancelled by the Guest free of charge—provided the corresponding reservation number is cited—in accordance with the specified cancellation terms and deadlines. If no right of withdrawal has been agreed upon, or if such a right has already expired (e.g., due to the lapse of the free cancellation period), and if no statutory right of withdrawal or termination exists—and provided that LoC does not consent to a mutual cancellation of the contract—LoC retains its entitlement to the agreed remuneration, notwithstanding the guest's failure to utilize the services or a belated cancellation. LoC shall credit against this claim any revenue generated from the alternative rental of the rooms, as well as any expenses saved. If the rooms are not rented out to other parties, LoC may apply a flat-rate deduction for saved expenses. In such a case, the guest is obligated to pay 90% of the contractually agreed price for the accommodation. The guest remains free to provide evidence demonstrating that the aforementioned claim did not arise at all, or did not arise to the extent claimed. Furthermore, in the event of a guest's "no-show" for a guaranteed multi-night reservation, all subsequent nights—commencing from the first scheduled night—shall be cancelled, and the guest shall have no claim to accommodation for these subsequent nights.
3.2 For reservations made on the actual day of arrival, the guest must make payment for the stay—in accordance with Section 5—immediately; as a general rule, such payment must be made within one hour.
4. Accommodation Rates & Other Prices
4.1 The prices published by LoC at the time the contract is concluded shall apply.
All applicable and published prices are stated as gross amounts and include all statutory taxes, fees, and levies.
Local levies payable directly by the guest—such as visitor's taxes (Kurtaxe)—are not included.
5. Payment Terms & Invoicing
5.1 The price for the accommodation services booked by the guest must always be paid by the guest in advance.
5.2 Any offsetting of claims by the guest is expressly excluded, unless the claim being offset is undisputed or has been established by a final and binding court judgment.
5.3 Accepted payment methods are MasterCard, Visa, American Express, Apple Pay, Klarna, PayPal, or standard bank transfer. Cash payments are not accepted.
5.4 LoC reserves the right to charge the payment methods on file for amounts owed for utilized additional services or for violations of the General Terms and Conditions. The guest expressly authorizes LoC to do so.
5.5 By making a reservation, the guest consents to receiving their invoice via download or email.
6. Permitted Use of Reserved Accommodations
6.1 A reserved apartment is available to the guest during the period specified at the time of booking.
6.2 The keys, parking permits, and/or key cards provided by LoC must be left on the day of departure with LoC, with a third party designated by LoC, or at the designated drop-off location—indicated by signage and/or written notice from LoC—either within the apartment or in a key safe. In the event of the loss of a key, key card, or parking permit, or in the event that said items are not returned, a fee of €50.00 shall apply. Furthermore, LoC is entitled to claim compensation from the guest for any resulting damages exceeding €50.00. This includes, but is not limited to, the replacement of the affected locking system if such replacement is deemed necessary for security reasons. The guest retains the right to provide evidence demonstrating that LoC incurred damages of a lesser amount—or no damages at all.
6.3 A late departure (Late Check-out) may be agreed upon between LoC and the Guest, subject to availability and upon request.
If LoC consents to a Late Check-out, LoC is entitled to charge €15.00 for each commenced hour of additional use of the accommodation. In the absence of such consent, LoC is entitled to charge €30.00 for each commenced hour. In the event of a departure occurring more than 3 hours after the originally agreed check-out time, the full nightly rate for the apartment shall be charged, provided that LoC had given its consent. In the absence of such consent, the Guest shall be liable for the full nightly rate in addition to compensation for any further damages incurred. The Guest retains the right to provide evidence that LoC has incurred less damage, or no damage at all.
6.4 The Guest cannot derive any contractual entitlement to a Late Check-out.
6.5 An early arrival (Early Check-in) may be agreed upon between LoC and the Guest, subject to availability and upon request.
If LoC consents to an Early Check-in, LoC is entitled to charge €15.00 for each commenced hour of additional use of the accommodation. The Guest cannot derive any contractual entitlement to an Early Check-in.
7. Subletting, Reselling, and Use
7.1 The subletting or reselling of the booked accommodation is prohibited. This specifically includes the resale of the accommodation—or of accommodation allotments—to third parties at prices exceeding those published by LoC.
Likewise, the assignment or sale of any claims against LoC is not permitted. In such cases, LoC is entitled to cancel the reservation, particularly if the guest has provided false information to third parties regarding the nature of the booking or the payment status during an assignment or resale.
7.2 The use of LoC’s accommodation for purposes other than lodging is expressly prohibited. This specifically includes commercial or illegal uses.
The use of the accommodation for photography or video recording is likewise prohibited without express consent. In the event that the accommodation is used for reasons other than lodging, LoC reserves the right to cancel the reservation without refund and to vacate the premises.
8. Liability of LoC
8.1 LoC shall be liable without limitation for damages for which it is responsible resulting from injury to life, body, or health. Likewise, LoC shall be liable for other damages resulting from an intentional or grossly negligent breach of duty on the part of LoC.
In cases of simple negligence, LoC shall be liable only—and limited—to the foreseeable damages typical for the contract, provided that a duty is breached the fulfillment of which is essential to the proper execution of the contract and upon the observance of which the guest is entitled to rely (a "cardinal duty").
A breach of duty by LoC shall be deemed equivalent to a breach of duty by its legal representatives, employees, or vicarious agents.
Any further claims for damages—unless otherwise provided for in these General Terms and Conditions—are excluded.
8.2 In the event of disruptions or defects in LoC’s services, LoC shall endeavor to provide a remedy upon immediate notification by the guest or upon becoming aware of the issue.
In this regard, the guest is also obliged to cooperate in remedying the disruption or defect and in minimizing any potential damage.
Furthermore, the guest is obliged to immediately alert LoC to the possibility that significant damage may arise.
8.3 LoC is liable for items brought onto the premises in accordance with statutory provisions. Any potential claim by the guest shall be forfeited if the guest fails to notify LoC immediately upon becoming aware of any loss, destruction, or damage—with the exception that a delayed notification shall not affect the clarification of the facts of the case.
In the event that monetary funds, valuables, or other precious items exceeding a value of €800.00—or other items exceeding a value of €3,500.00—are brought onto the premises, an express written agreement with LoC is required. Otherwise, any liability on the part of LoC for the loss, destruction, or damage of such funds or items is excluded.
8.4 No contract of safekeeping is established when LoC makes a parking space available to a guest, whether for a fee or free of charge. Consequently, LoC assumes no duty of supervision.
In the event of the loss, theft, or damage of motor vehicles parked or maneuvered on the premises and/or within an allocated parking space—whether caused by or affecting said vehicles—LoC shall be liable solely in cases of willful intent or gross negligence.
The guest is obliged to pay damages immediately. Obvious damage must be reported without fail before vacating the accommodation unit.
LoC shall not be liable for damages caused solely by other guests or other third parties.
8.5 Any claims against LoC shall, as a general rule, become statute-barred within one year from the statutory commencement of the limitation period. This shall not apply to claims for damages or other claims arising from injury to life, body, or health, and/or based on gross negligence or intentional breach of duty by LoC, nor in cases involving the breach of a cardinal duty.
8.6 LoC assumes no liability whatsoever for lost property. Exceptions to this include liability arising from intentional or grossly negligent breaches of duty by LoC. Lost property will be returned exclusively upon request, subject to a fee and an additional handling charge of €15.00.
LoC undertakes to retain lost property for a period of six months. Thereafter, it will be disposed of.
9. Security Deposit
9.1 To secure all claims held by LoC against the guest arising from the accommodation agreement, LoC is entitled—prior to granting access to the accommodation—to collect the following security deposits/guarantees from the guest:
9.2 For a duration of stay of less than three months: a security deposit in the amount of €250.00.
9.3 For a duration of stay of three to six months: a security deposit equal to one monthly accommodation rate.
9.4 In the event of a duration of stay of less than three months, LoC is entitled to secure the deposit/guarantee by means of a pre-authorization on the guest's payment method.
If the guest fails to provide the security deposit/guarantee, they shall have no entitlement to stay in the accommodation. If LoC has nevertheless granted the guest access to the accommodation, LoC is entitled to terminate the accommodation agreement without notice if the security deposit is not paid within a reasonable grace period to be set by LoC.
9.5 LoC is obliged to settle the security deposit within one month after the termination of the accommodation agreement.
10. Customer Data
10.1 LoC collects and verifies confirmed email addresses and the guest's telephone number to ensure effective communication.
Likewise, LoC is entitled to request a valid identification document in digital form upon check-in.
For domestic guests, this is a national ID card or passport; for international guests, it is always a passport.
10.2 Should a guest's identity not be conclusively verifiable due to missing or incorrect documents, LoC is entitled to cancel the booking.
10.3 LoC is entitled to cancel a guest's booking should the guest's identity not be conclusively verifiable due to missing or incorrect documents.
10.4 To prevent fraudulent and malicious bookings, LoC employs software solutions that generate a "fraud prevention score" for each guest—based on the data requested from the guest (email address, telephone number, credit card details, address)—in order to detect fraudulent bookings.
LoC reserves the right to cancel any booking flagged by the system accordingly.
11. Termination of the Accommodation Agreement
11.1 LoC reserves the right—and is entitled—to terminate an accommodation agreement for good cause. In particular, grounds constituting good cause shall be deemed to exist if:
a) Force majeure or other circumstances for which LoC cannot be held responsible render the fulfillment of the contract impossible;
b) LoC has reasonable grounds to believe that the utilization of the accommodation services could jeopardize the smooth operation of business, safety, or the public reputation or image of LoC and its locations, provided that such jeopardy is not attributable to LoC’s own sphere of control or organization;
c) Bookings are made culpably on the basis of misleading or false information, or by concealing material facts; in this context, material facts may include—but are not limited to—the identity of the guest, their solvency, or the purpose of their stay;
d) The purpose or occasion of the stay is unlawful, or serves the purpose of prostitution within the accommodation;
e) In the event of resale, subletting, and/or brokering to third parties (see Clause 7).
LoC shall notify the guest immediately of the exercise of its right of termination.
11.2 The guest shall have no claim for damages in the event of a justified termination by LoC.
11.3 If termination by LoC occurs due to circumstances for which the guest is responsible, or for a reason pursuant to Clause 1 above, LoC shall be entitled to cancel or refuse any future bookings made by the guest—even if such bookings have already been confirmed by LoC.
12. Vouchers
12.1 A voucher purchased from LoC may be redeemed solely for services provided by LoC. When making payments using the voucher, any remaining credit will persist and may be utilized for future bookings.
12.2 Vouchers are non-returnable; they are neither resalable nor transferable, and they cannot be redeemed for cash, either in whole or in part.
12.3 The purchaser of the voucher is responsible for providing accurate details (specifically the email address) to which the voucher and the invoice are to be sent.
13. Smoking Ban and Safety Equipment
13.1 All LoC accommodations are non-smoking properties. Smoking is expressly prohibited both within the accommodations themselves and in the communal areas of LoC. This prohibition also extends to e-cigarettes, hookahs, heated tobacco products, and similar devices.
13.2 Smoking on balconies and/or terraces is permitted only where explicitly indicated by signage and provided that the door leading into the accommodation remains closed.
13.3 In the event of a violation, LoC reserves the right to claim damages from the guest to cover the necessary deep-cleaning costs—including any potential loss of revenue resulting from the accommodation becoming unfit for immediate re-letting due to the incident—in an amount of at least EUR 350.00. This amount of damages shall be set at a higher figure should LoC be able to demonstrate that actual damages exceeded this sum. The guest retains the right to provide evidence demonstrating that LoC incurred lower damages, or indeed no damages at all.
13.4 Tampering with or obstructing emergency exits, fire extinguishers, fire/building alarm systems, or other technical equipment is strictly prohibited. Violations are subject to a penalty fee of €150. This prohibition also applies to the tampering with or deactivation of safety sensors, decibel monitors, smoke detectors, and similar devices located within the accommodation.
13.5 LoC reserves the right to terminate an active booking with immediate effect—and to evict the guests from the premises—should it become aware of any violations of clauses 13.1 and 13.4. In such cases, the guest is not entitled to a full or partial refund. The guest retains the right to provide evidence demonstrating that LoC incurred lesser damages, or no damages at all.
13.6 LoC buildings may be equipped with networked smoke detectors that are directly connected to the dispatch center of the fire department or a security service. The guest shall be held fully liable for the intentional or negligent triggering of the fire alarm system (e.g., due to a violation of the smoking ban); liability shall amount to at least the actual costs incurred (e.g., deployment costs for the fire department or security service).
14. Prohibition of Parties and Gatherings
14.1 As a general rule, noise must be avoided within the booked accommodation, in communal areas, and on the surrounding grounds. Nighttime quiet hours must be observed between 10:00 PM and 6:00 AM ("Quiet Hours"), unless specific house rules stipulate otherwise.
14.2 The hosting of parties and gatherings is strictly prohibited within LoC accommodations and communal areas.
14.3 In the event of a violation, LoC reserves the right to claim damages from the guest to cover necessary special cleaning costs—including any loss of revenue resulting from the accommodation becoming unsuitable for immediate re-rental due to the incident—in the amount of EUR 1,000.00. This provision does not affect LoC’s right to claim further damages. The guest retains the right to provide evidence demonstrating that LoC incurred lesser damages, or no damages at all. 14.4 Decibel-measuring sensors may be installed in LoC accommodations.
These sensors do not record voices or conversations; rather, they serve to detect excessive noise levels.
In LoC communal areas—specifically hallways or other shared spaces—decibel-measuring sensors may also be installed; likewise, active video surveillance systems may be in place, recording 24/7 and storing the footage in a cloud environment.
14.5 LoC reserves the right to terminate an active booking with immediate effect and to evict guests from the premises if it becomes aware of any violations of clauses 14.1 and 14.2. In such cases, guests are not entitled to a full or partial refund. The guest retains the right to provide evidence demonstrating that LoC incurred no damages, or damages of a lesser amount.
LoC reserves the right to engage the services of a third party—such as a security service—to address such matters.
Any costs incurred as a result of third-party intervention shall be passed on to the guest.
15. Damage or Unauthorized Removal of Inventory
15.1 Should any damage occur during the stay that exceeds the scope of ordinary contractual use, or should any inventory be removed from the unit without authorization, LoC shall be entitled to claim damages. This claim specifically covers the costs incurred to repair the damage—including any loss of revenue resulting from a regarding the inability to rent out the accommodation. Legal enforcement costs shall include an additional processing fee of €50 for such a claim. The guest retains the right to provide evidence that LoC incurred lesser damages, or no damages at all.
16. Pets
16.1 Bringing (domestic) animals into the accommodations or communal areas is not permitted. Exceptions apply to guide dogs for the blind, hearing dogs for the deaf, and other comparable service animals. Provided that proof of status is presented, these animals may be brought along free of charge and at any time.
The relevant proof must be submitted independently to LoC prior to check-in.
16.2 LoC reserves the right to grant further exceptions to the aforementioned general rule. The guest has no entitlement to such exceptions. If a pet is found in a unit without authorization, LoC will charge a flat-rate special cleaning fee of €250.00.
LoC is entitled to terminate an active booking with immediate effect and to evict guests from the premises in the event of any violation of Point 16.1. In such cases, there shall be no entitlement to a full or partial refund. The guest retains the right to provide evidence that LoC incurred lesser damages, or no damages at all.
17. Maintenance
17.1 By booking an accommodation with LoC, the guest undertakes to treat the assigned accommodation—as well as any rooms, facilities, and amenities designated for communal use—with care and diligence, to ensure adequate ventilation and heating, and to avoid causing gross soiling. Should soiling exceeding that of normal use be present during the guest's stay or following their departure, LoC reserves the right to charge the guest an additional cleaning fee of at least €50.00 (depending on the condition of the unit). The Guest retains the right to provide evidence that LoC has incurred lesser damages or no damages at all.
17.2 Furthermore, the Guest undertakes to inspect the accommodation's furnishings for completeness and serviceability immediately upon arrival, and to promptly report any potential defects or complaints to LoC.
17.3 The Guest is liable for any and all damages to the accommodation provided to them—including its furnishings, as well as any rooms, facilities, and amenities designated for communal use—that are culpably caused by the Guest or their visitors through use contrary to the terms of this agreement, and that do not result from normal wear and tear.
The Guest must report any damages occurring within the provided accommodation to LoC immediately.
17.4 For bookings exceeding 14 nights, weekly interim cleaning services are mandatory. The Guest is obliged to grant access to the accommodation for this purpose to the service provider commissioned by LoC or to LoC employees.
18. Internet Usage
18.1 LoC provides the Guest with internet access, subject to existing technical and operational capabilities. Disruptions—for instance, those caused by force majeure, maintenance work, or similar events—cannot be ruled out.
18.2 The Guest must not use the internet connection for abusive purposes. Abusive use is deemed to occur, in particular, in the following instances: the downloading and distribution of copyrighted content via peer-to-peer sharing platforms; the use of illegal streaming services; and the uploading, accessing, or transmission of content that constitutes a criminal offense (specifically under Sections 130, 130a, 131, and 184 of the German Criminal Code [StGB]). When using the internet connection, the Guest is obliged to respect the copyright, patent, name, trademark, and personal rights of third parties. The Guest shall indemnify LoC, upon first demand, against all third-party claims and claims for damages, as well as against reasonable legal defense costs, arising from any unlawful use of the provided internet connection by the Guest or by third parties acting with the Guest's knowledge. This obligation to indemnify specifically covers claims arising from the infringement of copyright, patent, name, trademark, and personality rights, as well as violations of data protection laws.
18.3 The Guest is prohibited from sharing the access credentials for LoC’s internet connection with third parties. This prohibition also extends to the publication of any such access credentials. In the event of a violation, the Guest shall be liable to LoC for all damages incurred as a result of sharing said access credentials.
18.4 Furthermore, LoC reserves the right to suspend the Guest’s internet access in the event of legal violations.
19. Data Protection
19.1 The Data Protection Policy is available for viewing at:
https://www.loc-rental.de/datenschutz
20. Final Provisions
20.1 Any amendments or supplements to—as well as the termination of—the Accommodation Agreement, the acceptance of the booking request, or these General Terms and Conditions shall require written form.
This also applies to the revocation of this clause requiring text form. Unilateral amendments or additions by the guest are invalid.
20.2 The place of performance and payment shall be the registered office of the accommodation establishment.
20.3 In commercial dealings, the exclusive place of jurisdiction shall be the registered office of the accommodation establishment. If a contracting party meets the requirements of Section 38 Para. 2 of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction within Germany, the registered office of the accommodation establishment shall be deemed the place of jurisdiction.
20.4 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and of conflict-of-laws provisions is excluded.
20.5 Should any provision of this contract be or become invalid or void, the validity of the remaining provisions shall not be affected thereby. In place of the invalid or void provision, the parties shall agree upon a provision that comes closest to the intended purpose of the invalid or void provision. This shall also apply to the filling of any gaps in the contract.
20.6 The accommodation establishment is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.